Warranty Registration & Claims

Thanks — we’ve received your submission.

One more step: send your photos. Our form can’t carry attachments, so email them to us with your order number in the subject line and we’ll match them to your submission.

Email your photos

Register a sauna
Make a warranty claim
Read the warranty policy

Registering is recommended, but it is not a condition of your warranty.

You can still make a claim if you never registered — proof of purchase is what we actually need. Registering simply means the installation details, electrician’s certificate and base photos are already on file, so a claim years from now is quick instead of a scramble.

Your rights under the Australian Consumer Law apply whether or not you register.

Register your sauna

Best done within 90 days of delivery, once your electrician has connected the heater.

Your details

Full name *

Email *

Phone *

Installation address *Where the sauna is installed, if different from delivery

Your purchase

Order or invoice number *

Sauna model *

Date of purchase

Date of delivery *Your warranty periods and your 3-month oiling deadline both run from this date

Installation

Installation date

Who assembled it

Installer name

Installer company

Installer phone

Installer licence number

Electrical connection

Traditional sauna heaters are hardwired and must be connected by a licensed electrician. If a heater fault is ever assessed, this is the first thing we ask for.

Electrician name *

Electrician company

Electrical licence number *

Certificate of electrical safety numberCalled a Certificate of Compliance in some states

Date of electrical connection

Heater make, model and serial number

The base it sits on

Base type

Was the base checked level before assembly?

Is the lowest point of the heater at least 60 mm above the floor?

Does water drain away from and under the sauna?

Before you submit

I have read the Warranty and Returns Policy.

I understand the timber must be oiled within 3 months of delivery, and then at least once every 12 months.

I understand the door must be left open or ajar after every use until the inside is completely dry, and that mould and staining caused by not doing this is not covered.

The electrical connection was carried out by a licensed electrician.

Anything else we should know

Now send your photos. Email these to info@steamsaunas.com.au with your order number in the subject line. Phone photos are fine — just make them clear and well lit.

Proof of purchaseYour invoice or order confirmation.
Certificate of electrical safetyOr your electrician’s invoice showing their licence number.
The prepared base, with a level sitting on itTaken before assembly if you have it. This is the single most useful photo you can keep.
The finished sauna — one photo of each sideFour photos, far enough back to see the whole cabin and the ground it sits on.
The insideBenches, backrest and heater all in frame.
The heater compliance plateThe sticker or plate showing make, model and serial number.

Email your registration photos

Make a warranty claim

Tell us what’s happened and we’ll assess it. Send what you have — if something on this list is missing, lodge the claim anyway and we’ll work out the rest with you.

Freight or delivery damage is different. Visible damage from delivery must be reported within 24 hours of the sauna arriving, with photos of the packaging and the damaged part. If that’s what has happened, email info@steamsaunas.com.au straight away rather than using this form.

Your details

Full name *

Email *

Phone *

Order or invoice number *If you can’t find it, give us the name and address on the order

The sauna

Sauna model *

Date of delivery *

Did you register this sauna with us? Either answer is fine — registration is not a condition of your warranty.

Has the sauna been moved since it was installed?

What is wrong

What is affected *

When did you first notice it *

Describe the problem *What happens, when it started, whether it is constant or comes and goes, and anything you have already tried

Have you used the sauna since?

Is there anything unsafe about it right now?

Maintenance history

We ask this because it often explains the fault. If you do not have exact dates, give us your best estimate — a rough answer is more useful than a blank.

Date of first timber oiling

Date last oiled

Which oil did you use

Date heater stones last replaced

Is the door left open or ajar after use?

Are the vents open and unobstructed?

Anything else

Now send your photos. Email them to info@steamsaunas.com.au with your order number in the subject line. Photos are the fastest way to get a claim assessed — most claims we cannot resolve quickly are ones where we are still waiting on pictures.

Proof of purchaseYour invoice or order confirmation.
The whole saunaOne wide shot showing the full cabin and the ground it sits on.
The fault, close up — two or three anglesInclude something for scale if it is a crack, gap or mark.
The base, with a level on itEspecially for anything involving the door, gaps, twisting or moisture.
Your oiling evidenceReceipt for the oil, and before-and-after photos if you have them. Timber claims only.
Heater stones and compliance plateHeater claims only. Lift the lid and photograph the stones in place.
Certificate of electrical safetyAnything electrical — heater, controls, lighting.
A short videoIf the fault comes and goes, or makes a noise, video tells us far more than a photo.

Email your claim photos

What happens next. We will acknowledge your claim, tell you if we need anything further, and then let you know in writing whether the claim is accepted and what remedy we will provide. Please do not arrange repairs, parts or contractors before we have approved them — unapproved costs may not be reimbursed.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those rights. The full terms are in our Warranty and Returns Policy.

Steam Saunas Australia Pty Ltd · ABN 67 667 451 434 · 12/31 Paisley Drive, Lawnton QLD 4501 · 1300 853 197 · info@steamsaunas.com.au